VA Home Loan Guaranty Program Description VA helps Servicemembers, Veterans, and eligible surviving spouses become homeowners. VA Home Loans are provided by private lenders, such as banks and mortgage companies. VA guarantees a portion of the loan, enabling the lender to provide borrowers with more favorable terms. Eligibility Other than dishonorable discharge. Suitable credit, sufficient income, and a valid Certificate of Eligibility (COE). Full eligibility criteria are defined on the VA website. How To Apply Eligible service members, veterans, and spouses should obtain a Certificate of Eligibility. The COE verifies to the lender that you qualify for a VA-backed loan. Contact Info VA Home Loan Guaranty 1-800-729-5772 Department of Veterans Affairs VA Regional Loan Center 1240 East Ninth Street Cleveland, OH 44199 Visit VA Home Loan Guaranty Website